I am a victim of consumer fraud, what can I do?
I have discovered what may be hazardous waste (barrels, buckets, paint or other cans/containers) dumped in an improper location (field, street corner, alley) what can I do about it?
I see someone dumping/has dumped a hazardous-looking substance into the gutter or storm drain, what can I do about it?
I (or someone I know) has suffered a serious workplace injury, who should I report it to?
I’m not sure who to report the crime/fraud/incident to, who else can I call?
I am a victim of consumer fraud, what can I do? [TOP]
If the fraud occurred in San Bernardino County, the first step to take is report the incident to the agency charged with regulating the business at issue. Both the State of California and the County of San Bernardino have a number of government agencies in place to address consumer fraud. Here are some useful links for consumers to websites and information that can help:
If the fraud involves any work being done on your car, contact the Bureau of Automotive Repair, (BAR). The BAR is one part of the California Department of Consumer Affairs. The BAR registers and regulates approximately 41,000 California automotive repair facilities, including mechanics and auto-body shops, as well as licenses smog check, lamp and brake inspection stations. For more information visit the BAR’s website. You can also reach the BAR toll free at (800) 952-5210.
If the fraud or complaint involves work being done on your home, contact the Contractors State License Board, (CSLB). CSLB protects consumers by regulating the construction industry through policies that promote the health, safety and general welfare of the public in matters relating to construction. For more information, visit the CSLB website or call them toll free at (800) 321-2752.
If the fraud involves being “shorted” items that you have paid for, such as under-weighted goods, the San Bernardino County Department of Agriculture/Weights & Measures should be contacted through their web site at or you may call them toll free at (800) 734-9459.
Another good resource is the Better Business Bureau. The BBB will often help consumers by providing assistance to address complaints, or referrals to the appropriate government agencies. For more information, visit the BBB website or they may also be reached by phone at (909) 725-8280.
I have discovered what may be hazardous waste (barrels, buckets, paint or other cans/containers) dumped in an improper location (field, street corner, alley) what can I do about it? [TOP]
Stay away from the waste! The waste may be very dangerous to your health. Call your local police or fire department, or call 911. Illegal dumping of hazardous waste needs to be addressed by the appropriate environmental agency for investigation and clean-up. If you see such a dumping, please also contact the San Bernardino County Office of the Fire Marshal Hazardous Materials Division through their website or call them by dialing (909) 386-8401.
I see someone dumping/has dumped a hazardous-looking substance into the gutter or storm drain, what can I do about it? [TOP]
Again, stay away from the substance and call 911 or the Hazardous Materials Division at (909) 386-3401. It is illegal to dump anything such as oil, antifreeze or paints into the gutters or storm drains. Remember, those drains lead to our streams, rivers, oceans, and in many cases those hazardous wastes can end up in our drinking water supplies. Whether it’s water for our kids, pets or ourselves, we don’t want to see people or pets poisoned by toxically tainted drinking water.
I (or someone I know) has suffered a serious workplace injury, who should I report it to? [TOP]
Health and help are the first and foremost concerns. If someone is injured or bleeding, call 911 and get help immediately. The agency which oversees workplace safety issues is the Department of Industrial Relations Division of Occupational Safety and Health (OSHA). OSHA will investigate incidents involving serious workplace injury or fatality. OSHA investigators can be called at (909) 383-4321 or contacted through the OSHA website.
I’m not sure who to report the crime/fraud/incident to, who else can I call? [TOP]
The Specialized Prosecutions Group will gladly take your call and will find the appropriate agency so that your complaint can be investigated, evaluated and appropriately addressed. To reach the SPG directly, contact us at Spg@sbcda.org